Most small businesses check their reviews manually — or worse, miss them entirely. This template monitors Google, Yelp, and Facebook every 6 hours, AI-scores every review, and emails you the moment something needs attention.
The workflow runs automatically on a 6-hour schedule. Here is exactly what happens each time it fires:
n8n or Make.com wakes the workflow automatically. No manual action required — it runs in the background 24 hours a day, 7 days a week.
Simultaneously queries your Google Business Profile API, Yelp Fusion API, and Facebook Graph API for any reviews posted since the last run.
Each review text is sent to OpenAI gpt-4o-mini, which returns a sentiment label (Positive / Neutral / Negative) and generates a suggested reply draft.
Every review is appended to your dashboard with the platform, rating, text, sentiment score, date, and suggested reply — all searchable and filterable.
If any Negative review is detected, a formatted email alert goes to your inbox immediately — with the review text and the AI-suggested reply included, ready to copy.
| Workflow files | n8n JSON + Make.com blueprint — both included, use whichever platform you prefer |
| Setup guide | Step-by-step PDF for non-technical users — connecting Google, Yelp, Facebook, OpenAI, Gmail, and Google Sheets credentials |
| Google Sheets template | Pre-formatted dashboard with 11 columns, colour-coded sentiment rows, and filter dropdowns — copy with one click |
| Platforms | n8n (self-hosted or cloud free tier) · Make.com (free tier) |
| APIs used | Google Business Profile · Yelp Fusion · Facebook Graph · OpenAI gpt-4o-mini · Gmail · Google Sheets |
| Setup time | 15–25 minutes |
| Ideal for | Local businesses: restaurants, salons, gyms, dental/medical, retail, hospitality |
| Delivery | Instant digital download via Gumroad |
| Licence | Commercial use — deploy for your own business |
Set it up in about 25 minutes. Next morning I had 3 new reviews in my sheet and one negative already flagged with a suggested reply. Saved me so much time every day.
I had zero experience with n8n. The guide walked me through every step. Was live in 20 minutes and it's been running perfectly for 3 months — I barely think about reviews anymore.